Jobs
ATG ENTERTAINMENT’S COMMITMENT TO INCLUSION, DIVERSITY, EQUITY AND ACCESS (IDEA)
Our stages are a platform for compelling stories – stories that are for all, by all, and of all. We shine our spotlight on our differences and believe that understanding and celebrating these differences makes us better global citizens. We are passionate about the pursuit of true diversity and equality. We strive to make our venues beacons of these ideals in our communities. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture, one in which everyone can bring their authentic selves. At ATG Entertainment, we provide a stage for everyone.
POSITION TITLE:
AUDIENCE SERVICES REPRESENATITIVE
LOCATION: San Francisco, CA
HOURS: Full-time, some evenings, weekends, and holidays required
COMPENSATION: $22.00/hour
ABOUT THE POSITION
- Reports to Director of Audience Services
- Handles large volume of in-bound sales calls. Maintains composure and fairness while handling complaints, ticketing problems, and customer service issues
- Handles any AV errors while booking/exchanging tickets in AV by letting a supervisor know, tracking the issue if it cannot immediately be solved, and following up with guest to complete sale.
- Assist theatre audiences with trip logistics (parking, dinning suggestions, etc.)
- Making outbound sales and marketing calls as needed.
- Handling fresh desk inquiries – responding to emails in a timely manner.
- Provides general office support: data entry, mail, filing, and various projects like shredding.
- Available to work flexible hours including some night/weekend shifts.
- Takes metered mail to post office.
- Takes will call to either theatre.
- Shared responsibilities assigned weekly unless noted otherwise in the kitchen / office.
PEOPLE, PLACES, and THINGS
- Work will take place in the BroadwaySF Contact Center located in the Orpheum Theatre Building on Market Street, San Francisco
- BroadwaySF, part of the Ambassador Theatre Group, is the preeminent theatrical entertainment company in the Bay Area, bringing live entertainment experience to San Francisco’s premier venues
- High level of guest interaction requires a patient, kind, and emotionally mature candidate
- Intimate knowledge of Audience View ticketing system and most Microsoft based software (training provided)
EXPERIENCE and SKILLS
- Experience helping customers with diverse needs and personalities
- Ability to speak and understand English; second language greatly valued
- Previous box office and ticketing knowledge is considered a plus
- Ability to multitask (answer multiple phone lines, for example) while remaining calm and courteous
- Passion for and/or experience for the performing arts
COMPETENCIES
- Strong organizational skills, attention to detail, reliability, and punctuality
- Ability to quickly learn and retain information
- Strong critical thinking skills
- General understanding of theatre etiquette, ticketing, seating
BENEFITS
- Medical, dental, vision, life insurance, long-term disability, paid time off, 401k
- Invites to Opening Nights
POSITION TITLE:
FOOD & BEVERAGE MANAGER
LOCATION: San Francisco, CA
HOURS: FT, must be able to work a flexible schedule, including weekends and holidays, when needed. Due to the cyclical nature of the theatre & hospitality industry, managers may be required to work varying schedules to reflect the business needs of the three Venues.
COMPENSATION: $65,000-75,0000, based on experience
ABOUT THE POSITION
Reports to Area F&B Director. BroadwaySF is looking for a motivated and creative beverage manager to oversee and optimize all aspects of our beverage operations. As the manager, you will ensure exceptional guest experiences while effectively forecasting, planning, and managing F&B orders, staff, and finances. Your primary objective will be to maximize sales and revenue by consistently meeting and exceed customer expectations, fostering employee engagement, and maintaining a strong focus on quality and efficiency. Managing all F&B and day-to-day operations within budgeted guidelines and to the highest standard.
PEOPLE, PLACES, and THINGS
- Hosting live performances ranging from musicals to speaking engagements for (3) theatres.
- Support all F&B hiring and training procedures.
- Support human resource activities
- Promote inter-company business relations...share best practices.
- Daily communication with the Area F&B Director.
- Conduct training programs on the required job functions with criteria expected and department orientation with new hires.
- Conduct ongoing training with existing associates, following SOP manual.
- Promote guest satisfaction through the operation.
- Promote creativity and innovation with the staff
- Support business strategies aligned with ATG North America’s mission, vision, and values.
- Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
- Gain and maintain familiarity with all Venue services/features and local attractions/activities to respond to guest inquiries accurately.
- Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
- Assist food & beverage associates with their job functions to ensure exceptional service to guests.
- Performs related duties as required.
- Continuous evaluation and improvement of the operations.
- To be an integral part of the development of future projects in the company.
EXPERIENCE and SKILLS
- Must have at least 3 years of progressive combined experience in a Venue food and beverage department or in free-standing restaurants
- Must be able to handle basic office equipment and be computer proficient.
- Must be able to speak, read and write English fluently
- Must have effective organization, guest relations, and oral and written communication skills.
- Must have ability to obtain ServSafe certification.
- Must have RBS certification or ability to obtain.
- Minimum of 21 years of age to serve alcoholic beverages.
COMPETENCIES
- Perform job functions with attention to detail, speed and accuracy.
- Prioritize and organize.
- Must be able to work in a fast-paced environment.
- Be a clear thinker, remain calm and resolving problems using good judgement.
- Follow directions thoroughly.
- Must be customer service oriented and have excellent hospitality skills.
- Work cohesively with co-workers as part of a team.
- Work with minimal supervision.
- Ability to suggestively sell.
- Performs all duties in a timely and professional manner.
- Reports to work as scheduled in accordance with the Venue’s personal appearance standards.
- Is polite, friendly, and helpful to guests, management, and fellow employees.
BENEFITS
- 401k, competitive healthcare, paid holidays
POSITION TITLE:
FOOD & BEVERAGE RUNNER
LOCATION: San Francisco, CA
HOURS: Varies (Tuesday through Sunday)
COMPENSATION: $17.51/hr plus tip pay out daily
ABOUT THE POSITION
The service positions are responsible for the Ordertorium/in-seat service program: both serving items as well as acting prep worker when scheduled. May require taking orders from guests and placing orders for the prep team. Required to climb stairs and carry 10-25lbs up and down. All service positions will consistently highlight the values of ATG Entertainment, the North American F&B Program, and the Venue General Manager through action and guest focused behavior.
Reporting directly to the Food and Beverage Manager. Must be open to all shifts when necessary: nights, weekends, and holidays.
Please be aware that COVID-19 vaccination is a condition of employment. (If necessary, accommodation requests for exemption are considered on a case-by-case basis).
EXPERIENCE and SKILLS
- Welcoming demeanor, guest focused attitude
- Working knowledge of cocktails, beer varieties, wine varieties, soda varieties, food brands, basic allergy knowledge
- Diligent in all areas of work, from prep to service to clean up
- POS experience
- Able to work without sitting for extended periods of time
- Able to lift 10-25lbs on regular basis
- Able to continually walk up 3 flights of stairs
COMPETENCIES
- Must be able to read and write English
- Customer Focus
- Flexibility
- Stress-Management
- Problem-solving
BENEFITS
- $17.51/hr plus tip out daily
- Flexible work schedule
- Fun and creative work environment